Welcome to our FAQ section. Here, you'll find answers to the most common questions about our products, ordering, payment, shipping, and returns. If you have further questions, please don't hesitate to contact our customer service.

Frequently asked questions

Are your products cruelty-free?

Absolutely. None of our products are tested on animals. We are committed to ethical and respectful practices towards all forms of life.

Do you offer products without controversial ingredients?

Yes, we formulate our products without controversial ingredients, prioritizing natural and organic components for the well-being of your skin and the environment.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay and more. All payments are secured to ensure the protection of your personal information.

How can I know that my order has been successfully received?

After placing your order, you will receive an email confirmation with all relevant details.

How long does shipping take?

Orders are usually shipped within 1-2 business days. Delivery time then depends on the chosen shipping method and your location.

How can I track my order?

A tracking number will be provided once your order is shipped, allowing you to follow its journey to delivery.

Do you ship internationally?

Currently, we only ship to the European Union.

What is your return policy?

If you're not satisfied with your purchase, you can return the products in their original condition within 30 days for a refund or exchange.

How can I return an item?

Contact our customer service for detailed instructions on the return process. We will guide you through each step.

Who covers the return shipping costs?

The customer covers return shipping costs, except in the case of a product defect or our error.

For any other questions not covered in this FAQ, our customer service is at your disposal to provide the necessary assistance. We are committed to offering an exceptional shopping experience and responding effectively to your needs and concerns.

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