Refund policy

Last updated: September 28, 2026

This page summarizes your rights and how to return a product. It is based on our Terms of Sale, which prevail in case of any difference.

Right of withdrawal: 14 days

You have 14 calendar days from the day you receive your order to change your mind, without giving any reason.

1. Tell us about your decision before this period ends, by email to contact@elegelli.com, with your name and order number. You can also use the withdrawal form in the appendix of our Terms of Sale.
2. We send you the return address.
3. Send the products back no later than 14 days after telling us about your decision.

Return shipping costs are paid by you. We recommend a tracked shipment, as we are not responsible for a parcel lost on its way back to us.

Condition of returned products

Products must come back complete, unopened and unused, in their original packaging, with the invoice or proof of purchase.

For hygiene and health reasons, a cosmetic product that has been opened, tested or used cannot be refunded. This applies in particular to gel polishes, gels, base coats, top coats, builder gels and primers. It also applies if its seal or tamper-evident device has been removed. To check a product, you can examine it in its packaging, as you would in a shop.

Personalized products, or products made to your specifications, cannot be returned.

If a product comes back damaged or incomplete, or with damaged packaging, part of the price may be withheld, as set out in Article 11.4 of our Terms of Sale.

Refunds

We refund all amounts paid, including standard delivery costs, no later than 14 days after being informed of your decision. We may wait until we have received the products, or proof that you have sent them, before making the refund.

The refund uses the same payment method as your order, at no cost to you. If you chose a delivery method more expensive than standard delivery, the difference is not refunded.

Defective or damaged product, or wrong item

Check your parcel when you receive it. If it is visibly damaged, note your reservations with the carrier, then email us within 48 hours at contact@elegelli.com with photos. If your parcel is lost, see our Shipping policy.

In all cases, you benefit from the legal guarantee of conformity, for 2 years from delivery, and from the guarantee against hidden defects. If a product is defective, does not conform, or does not match your order, email us with your order number, a description of the problem and photos. You can then have the product replaced or repaired, or failing that refunded, as set out in Article 12 of our Terms of Sale. In this case, return shipping costs are paid by us.

Exchanges

We do not offer direct exchanges. Return the product using the procedure above, then place a new order.

Orders delivered outside the European Union

The same 14-day period applies. Return shipping costs, and any duties and taxes related to the return, are paid by you.

Contact

ELEGELLI SAS, 66 avenue des Champs-Élysées, 75008 Paris, France
Email: contact@elegelli.com
Phone: +33 7 45 23 02 24, Monday to Friday, 9 am to 6 pm (Paris time)